Thank you for shopping with Kats In The Bag!
We want you to love your purchase. Please read our Refund & Returns Policy before placing an order. This policy explains when returns, refunds, exchanges, and cancellations are available for products purchased from KatsInTheBag.com.
1. Returns
We accept returns on eligible items within 14 days of delivery.
To qualify for a return, your item must be:
- Unused and in its original condition
- Returned with its original packaging
- Free from signs of wear, damage, or misuse
Customers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged or defective.
2. Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your refund is approved, it will be issued to your original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to our mistake or a defective product.
3. Exchanges
We only replace items that arrive:
- Damaged
- Defective
- Incorrect due to our error
If you need an exchange, please contact us within 7 days of delivery through the Contact Me page on our website. Please include your order number and clear photos showing the issue.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once we review your request, we will work with you to provide a replacement, exchange, or refund when appropriate.
5. Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not entered production, processing, or shipment.
Once an order has begun processing or has shipped, it cannot be canceled.
6. Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Personalized or custom-made products
- Clearance or sale items
- Gift cards
- Items showing signs of use or damage caused after delivery
7. Return Shipping
Customers are responsible for return shipping costs unless:
- The item was damaged during shipping.
- The wrong item was received.
- The item is defective due to a manufacturing issue.
We recommend using a shipping service with tracking, as we cannot guarantee receipt of returned packages.
8. How to Request a Return or Refund
To begin a return, refund, or exchange request, please contact us through the Contact Me page on our website.
Please include:
- Your name
- Order number
- Description of the issue
- Photos, if applicable
Our team will review your request and provide instructions for the next steps.
9. Contact Us
If you have any questions about this Refund & Returns Policy, please contact us through the Contact Me page on our website.
Contact Page: Contact Me
Website: https://katsinthebag.com