Thank you for shopping with Kats In The Bag!
We appreciate your support and want your shopping experience to be as smooth as possible. Below you’ll find information about how we process, package, and ship your orders.
1. Order Processing Times
Processing time is the amount of time it takes us to prepare your order before it is shipped.
- Phone Cases: 2–7 business days
- Bags and Accessories: 2–7 business days
- Made-to-Order or Specialty Items: 5–10 business days (if applicable)
Please note that processing times may be longer during holidays, sales events, or periods of high order volume.
2. Shipping Rates & Estimated Delivery Times
Shipping costs are calculated at checkout based on your location, selected shipping method, and the size or weight of your order.
Estimated Delivery Times
- United States: 3–10 business days
- Canada: 7–14 business days
- International: 10–30 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, customs processing, carrier issues, or other circumstances beyond our control.
3. Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email that includes tracking information when available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
4. International Shipping
We proudly ship to many countries around the world.
Please be aware that:
- Import duties, taxes, VAT, and customs fees may be charged by your country.
- These charges are the responsibility of the customer.
- Customs inspections may delay delivery beyond the estimated shipping times.
Unfortunately, we cannot control or predict customs processing times.
5. Lost, Delayed, or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
Kats In The Bag is not responsible for:
- Delays caused by shipping carriers
- Packages shipped to an incorrect address provided during checkout
- Packages marked as “Delivered” by the carrier but not received
- Shipping delays caused by weather, customs, or other events beyond our control
If you believe your package is missing, we recommend that you:
- Verify your shipping address.
- Check with family members, neighbors, or your building’s mailroom.
- Contact the shipping carrier using your tracking number.
If you still need assistance, please contact us through our Contact Me page, and we’ll do our best to help.
6. Damaged Shipments
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping packaging
We’ll review your claim and arrange a replacement or refund if appropriate.
7. Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
If an order is returned because of an incorrect or incomplete address provided by the customer:
- The customer may be responsible for additional shipping charges to resend the package.
- We are unable to refund shipping costs associated with incorrect addresses.
8. Multiple Shipments
Some orders may arrive in separate packages.
This may happen if:
- Products are manufactured or fulfilled from different facilities.
- Your order contains multiple product types.
- Certain items become available for shipment at different times.
If your order is shipped in multiple packages, you will receive separate tracking information for each shipment when available.
9. Questions?
If you have any questions about shipping, delivery, or the status of your order, please contact us through the Contact Me page on our website.
Contact Page: Contact Me
Website: https://katsinthebag.com